Privacy Policy

Certified Collectors, Inc. (CCI) is committed to maintaining all consumers’ trust, and the integrity of personally identifiable information provided to CCI. For this reason, we maintain the following privacy policy.

CCI will never sell, rent, or exchange any of your personal information, including your email address, to any third party. CCI will not use, transfer or disclose your personal information to anyone outside of CCI, unless your authorization is received, except in regard to your service provider’s instructions, as required by law, or as necessary to protect the property, interests, and rights of CCI.

CCI takes all reasonable precautions to protect information sent via CCI’s website both on-line and off-line. We have procedures in place to protect the loss, disclosure, destruction, misuse, or alteration of your personal information collected. CCI has security policies in place for data storage and secure data destruction, encryption and masking mechanisms to ensure that personal information is accessible only by staff designated to handle such and who have authorization to access. All CCI’s employees with access to personal information are also bound to adhere to this policy as part of their employment contract with CCI. Additionally, CCI maintains strong contractual language to protect your information with all vendors. The servers that house our information are physically located in a secure environment to prevent unauthorized access.

Personal Information Captured
CCI may collect the following types of personal information: names, postal and e-mail addresses, telephone numbers, government assigned identifiers, banking information as required to process payment when providing our collection services.

CCI may capture your personal information as a result of speaking with you or your service provider may have provided the information to CCI as part of CCI’s contractual business relationship with that service provider. In addition, you may have provided your information via CCI’s website, which could include the employment application process.

Utilization of Personal Information Captured
Unless you do not consent, CCI will use your personal information for the purpose of processing your payment transaction, or to contact you in regard to a balance owed to CCI or your service provider. In order to process your payment, CCI will utilize your checking account information provided to complete the transaction you are authorizing. This information will not be shared with any other entity unless where a release is required by law (for example, a subpoena) or regulation, or is requested by an agency for governmental investigative purposes or governmental proceedings.

Links via CCI’s Web-site
CCI’s web-site contains links to other sites. Please be aware that CCI has no control over these sites and is not responsible for their privacy practices. When a consumer leaves CCI’s site, we encourage them to read the privacy statements of every web-site that collects personal information. This privacy statement applies solely to information collected by CCI.

Notification of Change
Should CCI implement changes to our privacy policy; we will post those changes via CCI’s Privacy Policy located on our website. Customers are encouraged to review our privacy policy regularly to apprise themselves of such changes.

Unsubscribe Information
If you have received any electronic communications, it means you expressed interest in receiving updates about the solutions, services, and other news from CCI via email. If you no longer want updates, please follow the opt-out instructions included on the electronic communication.

Trademarks and registered trademarks are the properties of their respective companies.

Make a Correction to Personal Information
CCI cannot guarantee 100% accuracy regarding your personal information. However, we are committed to correcting any information that is properly identified as incorrect. Please forward any updates or corrections to your personal information to CCI at or via CCI’s Quality Control Department at 800-994-0578. Please note that there are scenarios where only your service provider may have the authority to update or correct your personal information. In these scenarios, CCI will forward any such requests to the service provider for directive.

CCI’s Contact Information
If you have a question, clarification or a complaint about CCI’s compliance with this privacy policy, you may contact us at or via CCI’s Quality Control Department at 800-994-0578. CCI reserves the right to update or change this Privacy Policy at any time.

Consumer Services

Certified Collectors, Inc. (CCI) provides debt collection services.
If you have been contacted by Certified Collectors, Inc. (CCI), we are attempting to collect a debt and may use any information obtained for that purpose.

Customer Service Numbers


Minimum Office Hours

(Except office observed holidays)
Monday – Friday 8:30 AM – 5:30 PM CST

Mailing Address
P.O. Box 249
Arlington, TX 76004

Payment Options

If you are inquiring about an account balance,
please contact our office directly at 806-376-5505